Refund Policy
We believe in fair refunds. If something goes wrong on our end, we'll make it right.
See How It Works
7-Day Window
Raise your refund request within 7 days of purchase — requests after that window can't be processed.
Quick Review
Every request is reviewed by our team within 24–48 hours, so you're never left waiting long for an answer.
Straight to Your Bank
Approved refunds go back to your original payment method — no store credit, no strings attached.
How the Refund Process Works
Four simple steps from request to money back in your account.
Submit Request
Email us at support@rtusolutions.in within 7 days of purchase with your order ID.
Review Process
Our team reviews your request within 24–48 hours and verifies the issue.
Refund Initiated
If approved, the refund is initiated to your original payment method.
Credit Received
Amount reflects in your account within 5–7 working days depending on your bank.
Eligible for Refund
- File was corrupted or unreadable after download
- You were charged twice for the same solution
- Solution content was significantly different from what was described
- Technical error prevented access despite successful payment
Not Eligible for Refund
- You downloaded the file successfully and changed your mind
- You bought the wrong subject or semester
- Dissatisfaction with the quality of the answer (preview is available before purchase)
- Refund request submitted after 7 days of purchase
Important: 7-Day Window
All refund requests must be raised within 7 days of purchase. Requests submitted after this window will not be entertained, regardless of the reason.
How long does a refund actually take?
Once approved, the refund is initiated immediately, but it typically takes 5–7 working days to reflect in your account, depending on your bank.
I bought the wrong semester by mistake — can I get a refund?
Unfortunately no. Since a preview is available before purchase, refunds aren't offered for choosing the wrong subject or semester. Please double-check before buying.
What if I was charged twice for the same solution?
That's covered — duplicate charges are fully eligible for a refund. Email us with both order IDs and we'll sort it out quickly.
Can I request a refund after 7 days?
No, the 7-day window is strict and applies regardless of the reason. We'd recommend raising any issue as soon as you notice it.
Do I get store credit or money back?
Approved refunds go directly back to your original payment method via Razorpay — not store credit.
Need to request a refund?
Email us at support@rtusolutions.in with your Order ID and reason.
Contact Support